Warranty Policy

Thank you for choosing the Leehoos emergency NOAA weather radio. We are committed to providing high-quality products and services to our customers. Your satisfaction is our top priority.

Warranty Coverage:

Duration: This product is covered by a 12-month warranty from the date of purchase.
Coverage: During the warranty period, if the product experiences any issues due to defects in materials or workmanship under normal use, we will repair or replace the product at no additional charge.
Exclusions: The warranty does not cover damage caused by:
- Accidents or collisions
- Misuse or abuse of the product
- Unauthorized repairs or modifications
- Exposure to extreme conditions (e.g., water immersion, extreme heat)
- Negligence or improper handling

How to Claim Warranty:

If you encounter any issues with your product during the warranty period, please follow these steps to initiate a warranty claim:

Contact Us: Reach out to our customer service team via email at support@leehoostore.com. If you’ve registered your product, please provide your warranty number (found in your confirmation email) along with a description of the issue. If you haven’t registered, send us a copy of your purchase receipt or order confirmation with the purchase date, and include a description of the issue. Attach any relevant files if needed.
Troubleshooting: Our customer service team will guide you through basic troubleshooting steps to determine if the issue can be resolved without a return.
Return Authorization: If the issue persists, you will receive a Return Authorization (RA) number and a prepaid shipping label. Please do not send the product back without an RA number.
Return the Product: Ship the product back to us using the provided shipping label, including all original accessories and packaging, along with proof of purchase and the RA number clearly marked on the package.
Repair or Replacement: Once we receive the product, our technicians will inspect and repair or replace it. We will cover the return shipping costs for the repaired or replaced product.

Additional Information:

This warranty is valid only for the original purchaser and is non-transferable.
The warranty period is not extended by the repair or replacement of the product. Any repairs or replacements performed under this warranty will be covered for the remainder of the original warranty period.
Any repairs or replacements performed under this warranty will be covered for the remainder of the original warranty period.

Limitations:

This warranty is in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Leehoos shall not be liable for any incidental or consequential damages.

We appreciate your understanding and cooperation. For any further assistance, please contact our customer service team.

Thank you for choosing Leehoos!